Job Description

Company: The Customer Management Practice
Location : Hybrid Office in Midtown NY (must reside in NY NJ or CT)

Role: Digital Content Coordinator

Ideal Qualifications: Editorial community manager corporate (B2B) experience content creation public speaking research

The Customer Management Practice (CMP) is an event and market research firm focused exclusively on the dynamic customer management sector. Informed by unmatched market research our live events and digital products supply customer management and CX executives with the industry insight business trends and best practices to turn their customers into raving fans.

Job Description

This role is a rare opportunity to join the team that produces Customer Contact Week Digital the world's largest and most prestigious customer management community.

The Digital Content Coordinator will contribute to the market research project coordination and product development for our CCW Digital portal and community. Alongside our whipsmart analyst team they’ll investigate industry trends recruit and manage executivelevel speakers and design digital conference programs that represent the most critical topics facing leaders in the customer contact sector.

We’ll train the successful candidate on the fundamentals of market research and help build expertise in the customer contact/CX subject matter.

And that's just the beginning. The Digital Content Coordinator will also enjoy these incredible benefits:

• A coveted role on a worldclass team of innovative energetic (and surprisingly fun) event and market research pros that will constantly share their expertise and challenge you to improve your skills.
• Rapid career progression on a team that prioritizes internal mobility.
• The unique opportunity to build a network of relationships with top executives at Fortune 1000 companies.

Responsibilities Include

Content

• Write compelling and engaging content that is relevant and trending about customer experience
• Build your network of speakers who contribute to content media partners and industry experts
• Write industryspecific reports and howto guides
• Collaborate on social media and marketing strategies with the marketing team
• Build webinar and online event session content

Events

• Moderate and lead webinar and online event sessions
• Attend 2 events per year
• Present research at conferences
• Capture content and create postshow reports and additional content stemming from the events.
• Conduct onsite interviews with attendees

This Role May Be A Good Fit For You If You Have:

• 1 to 2 years of corporate experience
• A background in content writing/production
• Experience in project management.
• A goal and resultsoriented mindset.
• Exceptional interpersonal skills and are a true teamplayer.
• The ability to maintain lasting relationships with your network and thrive in social settings.
• A passion for writing content creation creative thinking and research.
• An ability to innovatively think outside the box and are motivated to try new things.
• Outstanding organizational prioritization and multitasking skills.
• An agile outlook and adapt quickly to the fastpaced nature of the role.
• A desire to be proactive selfdriven selfmotivated.
• Aspirations to learn quickly and grow your expertise.

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