Major Incident Manager Job at Yochana IT, Lansing, MI

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  • Yochana IT
  • Lansing, MI

Job Description

Role: Major Incident Manager
Location: Lansing MI ( Day one onsite)
Job Type: Full time


Major Incident Manager is responsible for the endtoend management of all IT major incidents. Their role and responsibilities are extremely varied and include (amongst others):

Job Description:

  • Leveraging technology to issue all communications and providing key stakeholder management
  • Leading driving facilitating and chairing all investigation activities meetings and conference calls
  • Forming collaborative action plans with specific actions roles and deadlines and ensuring these are completed
  • Matrix management of people processes and resources including third parties including resolving conflict to move forward to resolution
  • Being accountable for resolving the outage via workaround or permanent fix
  • Ensuring all administration and reports are maintained and uptodate including contacts information technical diagrams post major incident reviews
  • Supporting and nurturing process improvements and knowledge base improvements
  • Continually maintaining and developing tools and resources to manage major incidents effectively
  • Providing periodic major incident metrics reports

Job Tags

Permanent employment, Full time,

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