Job Description

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

The Security Officer is responsible for the oversight of the safety and security of the hotel guests and employees.  This person will follow safety and security standards and complete incident reports as required.

Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards.  Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

Qualifications

• Responsible for maintaining the safety of all guests and employees. Responsible for protecting guests, employees, hotel and building property. Performs other duties as assigned.

JOB FUNCTIONS:

Patrolling

· Respond to all requests for assistance by guest or employees

· Patrol assigned areas throughout the hotel (e.g. lobby, guest room, floors, back of the house, etc.) and other areas of building/property

· Check functioning of door locks, room safes, fire extinguishers, and other safety/security equipment

· Investigates allegations of guest(s), non-guest(s) property and employee losses, theft, injury or complaints/incidents

· Handle special projects and safety investigations

· Pick up/retrieve overnight menus and bring to Room Service

· Lock interrogations and report findings

Emergency Related Tasks

· Calls and responds to 2-way radio communication

· Calls for emergency services i.e. police, ambulance, etc.

· Administers preliminary first aid/CPR/AED

· Responds to fire alarms

· Acts as a member of Hotel’s Fire Brigade

Reporting

· Log incidents/accidents using Security computer system

· Compose and enter incident report (i.e. theft. losses, complaints, incidents etc.) and submit to Security Supervisor for approval.

· Conduct investigations into guest/employee complaint(s)/incident(s)

· Maintain all essential logs

· Communicate all issues to the Director of Security and Security Supervisor.

· Adhere to strict confidentiality guidelines regarding internal and external investigations

· Receive sick calls, log into book and notify respective departments

· Respond/report to guest claims of property damage relating to guest parking/garage

· Issue parking tickets to eligible staff

Providing a Safe Workplace

· Prevent/control unruly and unauthorized persons: report trespassers, request Supervisor support

· Detect and apprehend violators

· Monitor CCTV alarm, dispatch, security personnel, screen visitors and maintain key control while in control room

· Monitor elevator on CCTV

· Review camera recording to address issues that may have arisen

· Witness/initial all items place into Security drop safe

· Check employee packages and handbags when exiting building.

· Communicate all issues to shift Security Supervisor and Director of Security in a timely manner

· Maintain communication in cases of elevator entrapment

· Assist in conducting monthly, weekly, inspections and drills

· Follow up with guests on any incident and accident reports

· Provide security for VIP arrival/departure

· Escort employees to subway or other transportation in cases of domestic violence notification, problems with co-workers/etc

· Cash escorts

· Run elevator escorts

· Set up lobby/elevator stanchion/signs

· Provide banquet security upon client request

· Open garage doors for outside vendors to bring materials/delivery inside

· Verify and log outside vendors

· Monitor and provide vendors/contractors, visitors with appropriate badges

· Monitor overflow of luggage when warranted

· Operate handicap lift in respective areas

· Escort terminated/suspended employees to locker and/or exit door

· Secure ID, bank key etc if necessary

· Locker room checks as requested

Lost and Found

· Prepare package/label lost and found for shipping

· Log and secure lost and found items. May follow up with guest to provide status

· Clean out Lost and found area

· Distribute items (if applicable) when expiration date occurs

· Conduct investigation of Hotel employees regarding guest lost/found (when warranted)

QUALIFICATIONS:

ESSENTIAL:

·3 – 5 years’ experience in Hotel or High Rise buildings

· CPR/AED Certification

· First Aid Certification

· Fire Life Safety Director’s Certificate of Fitness issued by the Fire Department of New York

· NYS Security Guard License

· Guest service orientation

DESIRABLE:

· TIPS trained

• Experience at a Luxury brand/property working in high-end brands where standards and expectations from guests are high
• Appearance: posture, self-presentation, image; setting a standard of presence and respect for peers, co-workers and guests

Salary Ranges - $30.3017 - $40.4023

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